About Us

Privacy Policy

Last Updated: November 2020

Introduction

Claud’s Catering Ltd (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.claudscatering.co.uk. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you to any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. 

The Information We Collect

Cookies - When you are on this website, we may log some of your information using Cookies. These are types of data files that provide a personalised experience on the website. Cookies are used to identify registered Members, to ensure our website is safe to use, and to improve our website. When you enter the website for the first time, you will be given the option to accept cookies or decline and exit the site. Visit All About Cookies for more information on how cookies are used and stored.

Automatically-Collected Information - When you visit the website, some information is automatically collected - for example, the browser you are using, your IP address, how you came to the website, the pages you viewed, and so on. This information helps to improve the website and is not shared with others.

Information Voluntarily Submitted by You - When you place an order with Claud's Cakeaway and provide personal information such as a delivery address or telephone number, subscribe to our newsletter, create an account, or use the contact form, your information is stored for the purpose of doing what you need to do, or to log in to your account. If you create an account, we can see your username but your password is not viewable by us.

Information Collected by Others - If you choose to link your social media profiles to this website, your name, email address and sometimes image can link from those accounts.

How We Use This Information

  • To create an account, so you can log in and use it. 

  • To respond to any contact form enquiries or comments.

  • To send out newsletters, if you sign up to this.

  • To provide user support, if required.

  • To maintain the website.

  • To operate the website to a better standard.

  • To fulfil orders made through Claud's Cakeaway.

  • To verify purchases if required.

How Others May Use the Information

This website currently uses the following third-party service providers:

Google Analytics – this service tracks website usage and provides information such as referring websites and user actions on the website. Google Analytics may capture your IP address, but no other personal information. To opt out of being tracked by Google Analytics across all websites, visit: https://tools.google.com/dlpage/gaoptout.

 

Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent. However, we may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

Anonymous Data

Occasionally, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

Publicly Visible Information

If you create a Members profile on the website or leave a comment, certain information may be publicly visible.  To create a Members profile, you must choose a username and password and input your email address. Your email address will never be visible publicly. Other users may see your username, profile photo, and profile description. 

Cookies

The Website uses cookies to store visitors’ preferences, record user-specific information on what pages users access or visit, customize website content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics.

Users may delete cookies at any time using their browser settings. However, this may result in some functions of the website being unusable. 

Your Rights to Your Personal Information

Opt-out – You may opt-out of future email communications by following the unsubscribe links in the emails. You may also notify us at contact@claudscatering.co.uk

Access – You may access the personal information we have about you by submitting a request to contact@claudscatering.co.uk

 

Amend – You may contact us at contact@claudscatering.co.uk to amend or update your personal information.

Forget – In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to contact@claudscatering.co.uk

Please note that we may need to retain certain information for recordkeeping purposes or to fulfil orders, or when required by law.

At no time should you ever submit sensitive personal information to the website. This includes information regarding race or ethnic origin, political opinions, religious beliefs, health information, or criminal background. If you elect to submit such information to us, it will be subject to this Privacy Policy.

The Website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at contact@claudscatering.co.uk and we will use our best efforts to promptly remove such information from our records.

 

Contact

At any time, please contact us at contact@claudscatering.co.uk for questions related to this Privacy Policy.

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Brigade Business Centre, High Street, Newburn, NE15 8LN

Claud's Catering Ltd. Established 2019.